退款政策
Return & Refund Policy
This policy applies to all purchases made through our website. By placing an order, you agree to the terms outlined below.
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1. Return Eligibility
We accept return requests under the following conditions:
• Return requests must be submitted within 7 calendar days of delivery.
• Items must be unused, in original condition, and in original packaging.
• All accessories, labels, and packaging must be included.
• Proof of purchase is required for all return requests.
We reserve the right to reject any return that does not meet these conditions.
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2. Damaged or Incorrect Items Upon Delivery (Important)
If your product arrives in a damaged, defective, or incorrect condition, you must:
• Contact our customer service team on the same day or within 48 hours of delivery
• Provide clear photo or video evidence of the issue
• Apply for return or replacement approval before sending the item back
⚠️ Requests made after this period for delivery-related damage may not be accepted.
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3. 15-Day Usage Quality Warranty (After Use Protection)
We provide a 15-day limited usage quality warranty starting from the date of delivery.
This warranty applies only when:
• The product was received in normal, intact condition, and
• A functional or quality-related defect occurs during normal use within 15 days
Covered issues include:
• Manufacturing defects affecting functionality
• Product failure under normal use conditions
After verification, we will provide a:
• Free replacement, or
• Other agreed resolution depending on availability
This warranty does not cover:
• Damage caused by misuse, improper handling, or accidents
• Unauthorized modification or repair
• Normal wear and tear
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4. 1-Year Limited Quality Warranty
We offer a 1-year limited warranty covering manufacturing defects caused by non-human factors.
Approved claims within the warranty period will receive a free replacement after verification.
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5. Refund Policy
Once your returned item is received and inspected:
• Approved refunds will be issued to the original payment method
• Processing time is typically 5–10 business days, depending on your payment provider
• Shipping fees are non-refundable unless the return is due to our error or a defective product
Refunds will only be processed after inspection and approval.
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6. Return Process
To request a return, refund, or replacement:
1. Contact customer service for authorization
2. Provide order details and supporting evidence
3. Wait for approval before returning the item
4. Ship the item according to provided instructions
Unauthorized returns may not be accepted.
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7. Non-Returnable & Non-Refundable Conditions
We do not accept returns or refunds in the following cases:
• Returns without prior approval
• Items not in original condition or missing parts
• Damage caused by misuse or improper handling
• Requests made outside the eligible timeframes
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8. Our Commitment
We are committed to providing a transparent and reliable after-sales service experience. Our goal is to ensure customer satisfaction while maintaining fair and consistent policy enforcement.